The placement of recycling bins is analysed with technicians from the local authority and the waste management company in your area of residence. To this end, you can send an email to atendimento@linhadareciclagem.pt or contact your municipality.

The collection/replacement of unsorted waste bins is the responsibility of the local council. You should contact your local council to report this situation.

Requests to change the location of recycling points can be sent to the Recycling Line at atendimento@linhadareciclagem.pt. If the recycling point is located in an EGF area, we will review your request together with technicians from your local council. If the recycling point is located in an area not covered by EGF, we will forward your request to the appropriate entity.

You should contact the Recycling Line free of charge by telephone on 800 911 400, email: atendimento@linhadareciclagem.pt or website www.linhadareciclagem.pt.

You should contact the Recycling Line free of charge by telephone on 800 911 400, email: atendimento@linhadareciclagem.pt or website www.linhadareciclagem.pt.

The collection of selective disposal equipment is carried out during daytime and night-time hours, according to their productivity, with no fixed days or times. However, if you would like more information, you can contact the Recycling Hotline free of charge by calling 800 911 400, email: atendimento@linhadareciclagem.pt or website www.linhadareciclagem.pt.

You should contact the Recycling Line free of charge by telephone on 800 911 400, email: atendimento@linhadareciclagem.pt or website www.linhadareciclagem.pt.

There are selective collection vehicles that allow paper/cardboard and plastic/metal to be collected simultaneously without mixing. These are called dual-compartment vehicles, giving the illusion that the materials will be mixed. After collection, they are deposited in different areas and sent for recycling.

You should contact your local council, as urban cleaning is the responsibility of local councils.

All campaigns are available for consultation here

You must complete the Registration Form available here and send it to the designated email address.

Considering that this is a large quantity, delivery will need to be arranged with the Sorting Centre in your area of residence. You should therefore contact the Recycling Hotline free of charge on 800 911 400, email: atendimento@linhadareciclagem.pt, to schedule the delivery.

You should send an email to the Recycling Line, atendimento@linhadareciclagem.pt, with information about the school/company, the number of participants, and a suggested date so that we can respond as soon as possible, according to our availability.

You should send an email to the Recycling Line, atendimento@linhadareciclagem.pt,  Please present your event and the type of partnership you are interested in, and we will contact you with further information. You can also find more information about our EcoEvents campaign at this link  www.egf.pt/pt/sustentabilidade/educacao-ambiental/ecoeventos/ 

These activities are free, but require prior scheduling and are subject to availability from the utility company in each school/organization's area of ​​influence. You should send an email to the Recycling Line, atendimento@linhadareciclagem.pt, With the request for the action, please include the following information: 1. School name 2. Location (parish/municipality) 3. School year for which the action is intended or group identification (if it is an organization) 4. Number of participants 5. Platform used by the school/organization and any conditions; 6. Contact for scheduling (name and phone/mobile). After receiving the request, you will be contacted by the concessionaire in your region to confirm the data and to schedule the event. You can also find more information about the Ecovalor Program here: Link.

You should send an email to the Recycling Line, atendimento@linhadareciclagem.pt, identify the school and contact information, and mention the desired quantities.

You should contact the Recycling Helpline to find out if your area is covered by the door-to-door domestic collection service and to request a subscription. You can contact the Recycling Helpline by email: atendimento@linhadareciclagem.pt or by calling the toll-free number 800 911 400.

You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information. Alternatively, some collection schedules are available on the website of the company that manages municipal waste in your area of ​​residence, where you can check the collection days and times.

You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information.

You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information.

The team verified that the waste inside the container did not conform to the type of waste to be collected that day. We would appreciate it if you could remove the waste that should not be in the container and contact the Recycling Hotline to report this situation.

No. The containers must be placed on the public road the day before collection and collected after they have been emptied. If they are chained, the team will not be able to collect them.

No. The collection team is not authorized to enter private property; these items must be placed outside the property the day before the date stipulated in the published schedule.

You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing: atendimento@linhadareciclagem.pt, to request this replacement.

Yes, you can leave it in a sealed bag, as long as it's not black and it's easily visible for the waste collection team to verify the type of waste inside. You should only follow this procedure on the day that selective waste collection is scheduled for your area.

We're sorry, but for safety reasons, we don't offer door-to-door collection of broken glass. Therefore, you should use the green recycling bins located on public roads.

In locations where this service is available, yes, provided they are properly packaged in the bag provided for this purpose.

This service is available in some regions. For more information or to request membership in the door-to-door service for commerce and services, you should contact the Recycling Hotline customer service. You can contact them via email: atendimento@linhadareciclagem.pt or call our free number 800 911 400.

There are two collection services: door-to-door selective collection for households, adapted to small residential areas, and door-to-door selective collection for businesses and services, for small businesses, restaurants, and services. However, these collection services are not available in all regions. You must contact the Recycling Helpline free of charge to request registration. The request will be analyzed and validated to determine if the service is provided by the urban waste collection company in your region. You can contact the Recycling Line by phone at 800 911 400 or by email: atendimento@linhadareciclagem.pt or website www.linhadareciclagem.pt.

Yes, the service is free.

This service varies from region to region. If you are in a covered area, we can provide bags or containers for waste disposal, depending on the type of waste produced.

By subscribing to the door-to-door collection service for businesses and services, the collection days will be determined by the team that coordinates this service. This service is available to already validated members. If this is not your case, you should contact the Recycling Line customer service. You can contact them via email: atendimento@linhadareciclagem.pt or free phone number 800 911 400.

The collection days will need to be validated by the company that provides the door-to-door collection service for businesses and services and will be communicated after approval of the membership request.

This information is available on each EGF Group company's website, in the User Area section. The current price lists can be found in the documentation tab. If you don't know which company receives and processes waste in your area, follow this link  www.egf.pt/pt/contactos/empresas/

Information regarding the LER code is available on the EGF Group companies' website, in the User Area tab. The current price lists can be found in the documentation section. If you don't know which company receives and processes waste in your region, follow this link: www.egf.pt/pt/contactos/empresas/

If you have more specific questions about the entire completion process, please visit the SILIAmb platform support page here: https://apoiosiliamb.apambiente.pt/content/perguntas-frequentes?language=pt-pt 

The e-GAR is an electronic waste transport document, free of charge and mandatory for anyone who produces waste or needs to transport it. In Portugal, the law requires the issuance of a document for the transport of goods, and the same applies to waste. To issue the e-GAR, simply access the SILiAmb portal https://siliamb.apambiente.pt/pages/public/login.xhtml and follow the recommended steps, and if you have any questions about this process, click here https://apoiosiliamb.apambiente.pt/content/perguntas-frequentes?language=pt-pt Don't forget, if you have waste and need to transport it to an operator, you will have to issue an e-GAR (electronic waste management document), or you will be subject to a fine and you may not be able to unload it.

The European Waste List (EWL/LER) classifies waste, taking into account its origin and the industrial activity that generates it. The EWL/LER code is a six-digit code that identifies each waste, and codes marked with an asterisk (*) correspond to hazardous waste.

The Integrated Environmental Licensing System (SILiAmb) is a platform created to make contact between citizens and the services of the Portuguese Environment Agency (APA) more efficient and faster.

To find out which job openings are available at EGF Group dealerships, click here.

Recycling bags will only be distributed during an awareness campaign or the implementation of a new service. You can also receive recycling bags through the Recycle BinGo app, www.recyclebingo.pt/, and participate in the game that awards prizes to those who recycle.

You should send an email to the Recycling Line atendimento@linhadareciclagem.pt, and mention the desired quantities.

We can provide communication and awareness materials, namely leaflets, and for this purpose you should send an email to the Recycling Line at atendimento@linhadareciclagem.pt, outlining your project and mentioning the quantities required.

This information is available on the EGF website, under the Contacts->Companies tab. Then you should select the company in your region and check the available hours for each facility. If you don't know which company receives and processes waste in your area, follow this link www.egf.pt/pt/contactos/empresas/

You should contact the Recycling Line free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information.

You should contact the Recycling Line free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt, describing your project and the area of ​​land where you want the compost.

You should consult the website of each company (User Area / Documentation section) that manages municipal waste in your area of ​​residence. If you do not know which company receives and processes waste in your region, follow this link www.egf.pt/pt/contactos/empresas/

You should send an email to the Recycling Line, atendimento@linhadareciclagem.pt, with the information you wish to have clarified, so that the technical services can assess the issues and respond to your request.

"Macro: plastics larger than 25mm. Micro: plastics smaller than 5mm." Currently, we can say that "Small plastics, big problems." Small plastics such as cotton swabs, straws, coffee spoons, etc., have proven to be a problem for the environment and for recycling industries, either because of their composition, which makes recycling impossible, or because of their characteristics that make them a harmful target for the ocean due to their size and lightness, which allows them to easily enter storm drains and head towards the sea without any barrier to stop them. Always look for biodegradable materials for single use; nature will thank you, and so will we.