Serviço de Recolha Doméstico
I recently moved to this area and noticed that my neighbors have containers at home for sorting their waste. How can I also make use of these containers?
You should contact the Recycling Helpline to find out if your area is covered by the door-to-door domestic collection service and to request a subscription. You can contact the Recycling Helpline by email: atendimento@linhadareciclagem.pt or by calling the toll-free number 800 911 400.
I need to know the pickup days in my area. How can I get this information?
You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information. Alternatively, some collection schedules are available on the website of the company that manages municipal waste in your area of residence, where you can check the collection days and times.
My container wasn't picked up. Do they still come to collect it?
You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information.
I understand they deliver containers for housing. What do I have to do?
You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing atendimento@linhadareciclagem.pt to obtain this information.
My colleagues didn't pick up my trash and put a sticker on it. What's this about?
The team verified that the waste inside the container did not conform to the type of waste to be collected that day. We would appreciate it if you could remove the waste that should not be in the container and contact the Recycling Hotline to report this situation.
Can the containers be chained together?
No. The containers must be placed on the public road the day before collection and collected after they have been emptied. If they are chained, the team will not be able to collect them.
Can the containers be placed in my yard for the team to collect?
No. The collection team is not authorized to enter private property; these items must be placed outside the property the day before the date stipulated in the published schedule.
My container is missing/broken. How can I request a replacement?
You should contact the Recycling Helpline free of charge by calling 800 911 400 or emailing: atendimento@linhadareciclagem.pt, to request this replacement.
The trash can is very full and the waste doesn't fit inside. Can I leave it next to the container?
Yes, you can leave it in a sealed bag, as long as it's not black and it's easily visible for the waste collection team to verify the type of waste inside. You should only follow this procedure on the day that selective waste collection is scheduled for your area.
I have two recycling bins and I want to know when you also provide bins for glass collection.
We're sorry, but for safety reasons, we don't offer door-to-door collection of broken glass. Therefore, you should use the green recycling bins located on public roads.